On Friday 10th August 2018 Sports Direct announced the acquisition of the business and assets of House of Fraser. As a result of this acquisition Sports Direct has no liability to customers in possession of gift cards and vouchers with an active balance issued prior to this date.
Customers in possession of these cards and vouchers are encouraged to send them via post to House of Fraser to the below address, whereupon they will be logged and a replacement eVoucher issued in due course via email.
House of Fraser Gift Cards
3/1 Granite House
31 Stockwell Street
They recommend that customers include a cover note, including name, email address and postal address when sending your gift card and/or voucher and keep your proof of postage. Please ensure that you return the physical gift card alongside these details.
If you have returned your gift card to them already and are enquiring if it has been received please check your tracking information in the first instance if possible. For customers who have received a letter from House of Fraser requesting an email address to issue a replacement eVoucher to, please follow the instructions contained within that letter.