Sometimes orders go through an additional verification process. If you're a first-time buyer, or if your order total is above a certain threshold, we may contact you for additional information.
Additional information may include, but is not limited to:
- A valid government-issued ID, such as a passport or driving license.
- A recent official letter with your full name and up to date address.
- A photo image of the credit card used. We only need to see the name and last four digits on the card, so feel free to block any other details.
Please note that digital bills or scanned/photocopied images will not be accepted. We will request photo images of all requested documents.
Additional verification may take up to 24 hours, but is usually processed more quickly than this.
Please be assured, we do not - and never will - share the information you provide. We require it solely to protect your security and to ensure the safety of the Zeek platform.