If you are still having trouble redeeming your gift card, please contact firstname.lastname@example.org and we will get it sorted for you as quickly as possible. Please make sure to include the following information in your email:
- The brand, serial number and value of the problematic gift card.
- The date and time you tried to redeem the gift card.
- A screenshot of the message you received while trying to redeem the gift card.
- If you tried to redeem the gift card instore, please also include:
- An image of the decline slip
- The address of the location at which you tried to redeem the gift card.